The Science of Improvement

As part a long-term commitment to my larger community, I am honoured to be chosen to take part in a series of credited certifications to assist in improving quality, safety, and value in healthcare in my community through an approached called the Science of Improvement. Though this program is rooted in the medical environment, its application crosses organizational and leadership boundaries.

The Science of Improvement is an applied science that emphasizes innovation, rapid-cycle testing in the field, and spread in order to generate learning about what changes, in which contexts, produce improvements. It is characterized by the combination of expert subject knowledge with improvement methods and tools. It is multidisciplinary — drawing on clinical science, systems theory, psychology, statistics, and other fields.As part a long-term commitment to my larger community, I am taking part in a series of accredited certifications to assist in improving quality, safety, and value in healthcare through an approached called the Science of Improvement.

Certifications include:

  • Improvement Capability – How to improve with the Model for Improvement, Testing and measuring change with PDSA cycles, Interpreting data, Leading quality improvement, Planning for spread: Local improvements to system-wide change, Building safer more reliable systems, Quality improvement practicum
  • Patient Safety – From error to harm, human factors and safety, teamwork and communication in a culture of safety, Responding to adverse events, Root cause and system analysis, Building a culture of safety, Partnering to heal (teaming up against healthcare-associated infections,
  • Leadership – An introduction to heath care leadership
  • Person and family-centred care – Introduction to patient-centred care, Key dimensions of patient and family-centred care, Incorporating mindfulness into clinical practice, A guide to shadowing (seeing care through the eyes of patients and families), Having the conversation (basic skills for conversation about end-of-life care)
  • Triple Aim of Populations – Introduction to the triple aims of populations, Improving health equity, Increasing value and reducing waste at the point of care
  • Graduate Medical Education – Why engage trainees in quality and service? A guide to the clinical learning environment review program (CLER), The faculty role: understanding and modelling the fundamentals of quality of safety, The role of didactic learning in quality improvement, Aligning graduate medical education with organizational quality and safety goals, Faculty advisor guide to the quality improvement practicum
  • Educator’s toolkit

Published by TC Waisman

Since 1998, TC has worked with leaders in large organizations to enhance their leadership capabilities and make consequential changes to their leadership practice. Coaching and training leaders for over 20 years, TC has learned to support her clients’ development using organizational best practices and evidence-based research. TC is an ICF certified coach, she holds a Master’s degree in Leadership & Training, and she is currently undertaking her doctoral degree in leadership in a post-secondary context. Inspired by her late autism diagnosis at 48 years old, her research focuses on how higher education leaders can enhance services and outcomes for autistic students in higher learning. Since beginning her research two years ago, TC has co-founded a not-for-profit society for neurodiverse individuals, spoken on autism related topics, published an academic literature review on autism and the implications for higher learning, and was appointed an editorial board member of the new scientific journal Autism in Adulthood. TC is of Indigenous Fijian and Nepalese origin. She moved to Vancouver in 1976 where she currently lives with Dean her partner of 30 years. TC is a proud mother to her fiercely funny 23-year-old daughter Sunshine and the author of the book 75 Traits of Great Leaders. TC is on target to complete her doctoral degree in 2020.

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